Should you choose to return an item for any reason, Robinson's Woodcrafts offers returns for items 30 days within the orders ship date.
Our Return Policy is simple:.
You may return your merchandise for a FULL REFUND up to 30 days within the orders ship date, excluding original shipping charges and handling fees. All return must be reported within 10 days of receiving your merchandise. Item must be returned in it's original condition (not previously assembled, obviously used or abused) Shipping charges, Handling fees and Custom Orders are not refundable. A 20% restocking fee may apply on some items. (i.e. Custom orders, refused items or wrong item ordered.)
If you had previously ordered an item and it is found to be defective or does not meet your approval for some reason. We may at our discretion, make and send you another like item. You will be charged at this time for the cost and shipping of the second shipped item. Once we have received tracking information and or the first shipped item back, we will re-fund you accordingly.
It is important that once you receive the return label, you should re-pack the item securely and ship it back to use within the expiration date on the label which is usually 7 to 14 day. After that we are to assume you are keeping the previously sent item.
Re-box the item /items in the same box that was used to ship it to you. Please re-pack securely, filling extra room around items with packing foam. Secure tightly with packing tape.
Please Note, any item being returned without foam, may not receive a full refund.
Please include the packing list or the note with the returned item.
Item(s) being returned
Reason for returning (not necessary but appreciated)
Contact information name & phone #
If you would like to reorder another item, include the item # and quantity desired.
Upon receiving your item, we will have to contact you to arrange a REFUND. All Refunds must be credited back to the original credit card or Paypal account used to purchase that items. We do not keep Credit card numbers on file.
Refunds are usually done within 48 hours.
An e-mail will be sent to tell you that it has been done and a total refunded.
If you have any questions, Please feel free to contact us.
Click here to go to our Contact Us Page.
Robinson's Woodcrafts LLC
36596 S. Kropf Road
Molalla, Oregon 97038
Email Address: firstname.lastname@example.org
Telephone number: 503-829-5544
Effective as of January 25, 2014