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 Shipping Cost if any * Shipping Times
* Policies
FREE SHIPPING for order shipped to the
Continental USA.
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Every Where Else, Please Read Below.
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Shipping Cost and methods: |
- FedEx Ground and FedEx Enhance Home
Delivery We may at our discretion, ship your
item to you with a Signature Required.
- United States Postal Service for APO's,
FPO's, Alaska, Hawaii (Insurance optional, just ask)
Insurance on all USPS shipped items is Optional on your Part. Please let
us know if you would like it added.
| Alaska,
Hawaii and
Puerto Rico and
International Shipping |
All Alaska, Hawaii and Puerto Rico and
International Shipping shipping is done through
the United States Post Office. Some discounts are applied. You will be
contacted. Due to our site being FREE Domestic shipping,
we will give you a credit for some of the shipping cost.
International packages incur a $3.50 Handling Fee.
Please contact us for postage rates and fees. Insurance is recommended
when possible.
At times, we may, depending on the shipping
distention, Charge your credit card a week to 10 days before we ship
your order. This is to protect against fraud.
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The Process: |
| When you place an
order on web site, we turn around and send you two e-mails. One from our
Shopping Cart server, with a copy of your order, and one from our own
server, with some useful information. All orders are received
on a first come, first out basis, unless otherwise stated. Remember we make a
custom made product and do not have much in stock. |
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Wooden Items: |
| Please remember we
custom manufacture all wood made items. Shipping times may very due to the
hand crafted nature of our products and depending on current supply,
seasonal demand and or time of year. Please contact us if you need it
by a certain date or time frame. We do everything possible to make that
time. |
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Rush Orders |
| Priority Rush, just
let us know if you need it sooner, we do our best to accommodate your
needs. |
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Wire and Wrought Iron: |
| All Wrought Iron and
wire items are shipped the next day in most cases.
(Excluding Holidays, weekends and closed days) |
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Damaged Item / Claims |
We Use
Biodegradable Packing Peanuts when applicable.
All shipments
through FedEx and are insured. Any and all damage claims are
the sole responsibility of the customer. If necessary we can assist you with any paper
work
or invoice documentation you may need.
Please remember to keep
any and all packaging for FedEx inspection.
We may at our discretion, ship your item to
you with a Signature Required.
If you need to file a claim:
Call FedEx at 1.800.463.3339
Any and all items requested or sent via
United States Parcel Service, are insured at our discretion. If
no insurance is requested, We assume no liability. If damage occurs,
you may process your claim thru your local post office. |
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Tracking and Total Charged: |
| All orders are
shipped with a Tracking number or a USPS delivery conformation
number. We may, at our discretion add a signature required on some
items. All customer orders, once shipped are sent an E-mail with a
tracking and total charged to their Credit Card. Please~ if
you have spam blocking software, a Hotmail, AOL e-mail account, you
may not get this e-mail.
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PayPal Order: |
| We are happy
to take Paypal® here at Robinson's Woodcrafts. If you placed an order
and used Paypal as your payment option. Your funds, either
from your Paypal account or your Credit card have been sent to us
immediately. Since shipping is not included in the final item
cost, we must contact you again right before your item is ready for
shipping for the shipping cost. This e-mail will be transmitted
though Paypal "Request Money option" and will have your order
number in the Subject line. |
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Returns: |
| Returns
must be reported with 10 days of receiving merchandise. If you
decide to return your merchandise for any reason, it must be
returned in its original condition within 30 days. Shipping charge
and special orders are not refundable. A 20% restocking fee
will be charged on refused or returned orders. |
Signature / No Signature Required Policy:
Due to recent customer
doorstep thefts, we are re-thinking our "No Signature
Required Policy"
If you
are receiving this e-mail. Your package is being shipped with
this option required. Please pay special attaching to the
e-mail your going to receive from FedEx about your order. In
this e-mail your given options on how you would like your
package delivered and signed for. The required signature is
an
"indirect signature required"
This means, FedEx can obtain a signature from someone at the
delivery address; from a neighbor, building manager or
someone at the neighboring address; or the recipient can also
leave a FedEx Door Tag authorizing release of the package
without anyone present. This form is available from this link
if needed.
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