Busines Name Fraud Protection
Made in the USA

Return Policy


Return Policy


Due to the difference in Video, mobile displays and wood color and type, the actual stain color may vary from the ones shown on our Finishing Page. If you have concerns, please call us.

All designs, sizes, curves and angles may be subject to change at anytime and are not always represent the picture of that item. We do our best to keep up to date.

Expedited to Fast Track.
We do our best to ship as fast as possible.  All Expedited Orders get Fast Tracked to the front of the line. We don't Rush your order, we just build it and stain it as soon as possible. If its Clear Coated, then Boxed and shipped the fastest available carrier. Continental USA only. We reserve the right to cancel this service on some orders due to shipping cost exceeding our estimates.

 Should  you  choose  to  return  an  item  for  any reason, Robinson's Woodcrafts offers returns for items 30 days within the orders ship date.

Our Return Policy is simple:.
You  may return your merchandise for a FULL REFUND up to 30 days within the orders ship date,  excluding  original shipping charges and handling fees. All  return  must  be  reported  within  10  days  of  receiving  your merchandise.  Item  must  be  returned in it's original condition (not previously assembled, obviously used or abused) Shipping charges, Handling fees and Custom Orders are not refundable.  A 25% restocking fee may apply on some items. (i.e. Custom orders, refused items or wrong item ordered.)

If you had previously ordered an item and it is found to be defective or does not meet your approval for some reason. We may at our discretion, make and send you another like item.  You will be charged at this time for the cost and shipping of the second shipped item.  Once we have received tracking information and or the first shipped item back, we will re-fund you accordingly.

It is important that once you receive the return label, you should re-pack the item securely and ship it back to use within the expiration date on the label which is usually 7 to 14 day. After that we are to assume you are keeping the previously sent item.

Re-box the item /items in the same box that was used to ship it to you.  Please  re-pack  securely, filling extra room around items with packing  foam. Secure tightly with packing tape.

Please Note, any item being returned without foam, may not receive a full refund.

Please include the packing list or the note with the returned item.

Customer name
Order #
Item(s) being returned
Reason for returning (not necessary but appreciated)
Contact information  name & phone #
E-mail address

If you would like to reorder another item, include the item # and quantity desired.

Upon  receiving  your  item,  we will have to contact you to arrange a REFUND.  All Refunds must be credited back to the original credit card or Paypal account used  to  purchase  that  items.  We do not keep Credit card numbers on file.

Refunds are usually done within 48 hours. An e-mail will be sent to tell you that it has been done and a total refunded.

If you have any questions, Please feel free to contact us.


Click here to go to our Contact Us Page.

Robinson's Woodcrafts LLC
36596 S. Kropf Road
Molalla, Oregon 97038

Email Address: sales@robinsonswoodcrafts.com

Telephone number: 503-829-5544

Effective as of January 25, 2014

Home | Finishes | Shipping | FAQ's | Links Page | Testimonials | About Us | Contact Us
Privacy Policy | Site Security | Site Map | Shipping | Shopping Cart

Copyright 2000 by Robinson's Woodcrafts L.L.C.
36596 S. Kropf Road
Molalla, OR 97038
 All rights reserved.
Revised: 19 Jun 2019 14:46:04 -0700

Award Winner

Review Cart

Check Out


Guarantee Price

Custom Work Done