Shipping and Tracking
How can I
track my order?
long am I going to have to wait until I see my order?
Do you ship to
APO's (Military Bases) address?
Do we ship to
does my order come UPS 3-day select?
Order and Rush Priority Orders?
Policies and Information and Sales
Do we accept CHECKS or MONEY ORDERS?
Order and Rush Priority Orders?
give Military Discounts?
the difference between Pine and Oak?
ever use other woods, like Cherry or Maple?
you recommend 2" more on my Quilt Rack?
size of quilt hanger / rack would suggest for a king size
are your racks fastened to the wall?
Why we do not a-line the
hanging holes to the 16" or 24" studs in your homes walls.
How do I order a
Oak Quilt Rack, It isn't listed?
put Plate Grooves on your Quilt Racks and Shelves.
ladder distance from wall at the bottom?
What is the difference between
With-Knobs and With-Out?
Stains and Finishes
stain's and or colors
What if I would like to mix stains?
of CLEAR COAT
did you put on my rack.?
How to wash and store your Quilt
I have to have them on my order?
Quilt Rack Sizes?
What size of quilt hanger
/ rack would suggest for a king size quilt?
do I get your web site to show me the prices?
- When you need some
looking at all of your products. I am always looking for
wooden crafts to buy. I currently live overseas, but have an
APO AE (military) address which is considered shipping to New
York. Will this be a problem?
FPO, AP and Puerto Rico Shipping and Handling Rates
fastest and most economical service we ship all APO, AE, FPO,
AP and Puerto Rico orders by U.S Insured mail. For your
protection we insure every order, therefore, an additional
insurance charge of $2.00 for every APO, AE, FPO, PR Orders.
I love the look of Pine and Oak... but
do you ever use any other kinds of Wood? Like Cherry or
Sure we do! The price for cherry is about 4 times
the price of Oak. Maple is about the same price as Oak.
We have a warehouse full of different woods. Our web site
will soon reflect all those woods soon.
I don't like Hearts! I love your
shelves, but the hearts have got to go! Can I order them with
out hearts? ~Please~
Sure you can. Just ask. We don't have to cut the
hearts out, if you don't want them. We love to make you
happy, and No Hearts it is!
Ok, I've just placed a large order
for some Quilt Racks. How long am I going to have to wait
till I see my order?
Depending on the time of year.. and if we're at shows.
Most orders go out within a few weeks.. some sooner, some
longer. If you need something sooner. Just let us know. We'll
try our best to get it to you ASAP. When we receive
your order we will email you with an updated estimated time
for shipping your order out. When we send out each order,
we'll send out an E-Mail to let the customer know the
total charged and the UPS or USPS tracking number.
Do you ever use any other kinds of
can do anything when it comes to stains. However~ it is
becoming very time consuming to try and match everyone's
special color requirements. Please try to keep your colors
consistent. We can try and match.. but it might cost you.
to go to that page.
What if I would like to mix stains?
We would not recommend mixing stain colors. The
result is never the same and color may very according
the grain and color of the wood. Due to the extra
time encored, there is a $5 fee for mixing. There are
no returns on mixed stained items. To add the the
mixing fee to your shopping cart.
I have an order currently in with you. Once it is shipped,
how can I track my order?
Within the first 24 hours after your order is shipped, our
Shipping dept (me) will send you an e-mail. In this e-mail
will be the total charged to your credit card, a tracking
number and a link to UPS's package tracking page.
Why did my order come UPS 3-day
select? I didn't ask for it and it must have cost more
Actually, if your
order came "UPS 3- day select", that was the cheapest way for
it to ship. Al lot of time, specially with over-sized items
like 72"-84" and 96" clamping quilt bars. United Parcel
Service for some reason or another charges less to ship
something over-sized by 3-day select than normal ground.
Don't call them~ They might fix it.
What kind of Clear coat did you put on
coat finish we use is Bulls Eye Shellac by Zinsser.
It is an All-natural,
non-toxic, very durable finish, works great to protect
your prized quilt or wall hanging. UV resistant and
non-yellowing, it is absolutely safe to use on
children's toys. Currently we only offer the Clear finish,
which has a faint, golden cast that is much lighter then
Please Note: Currently this is an added
option not yet added to each item.
Please go to the
Finish's Page to add Clear Coat.
Ok! I'm sold, I have a gift shop and would
like to put some of your items in my store. Do you sale
Wholesale to shops?
Good Question. One not easily answered! We
can only sell wholesale when time allows. That means if it is
Christmas time, or we're busy you might have to wait a while
to get your order. We always have one or two wholesale order
in at one time.. They usually wait about 8 week. All you can
do is call. But the answer is Yes~ we do sale
is the difference between Pine and Oak?
Oak is al lot Harder,
and accepts stains better. Pine is soft and mares easier,
plus it sometimes doesn't stain evenly.
Why do you
recommend 2" more on my Quilt Rack?
In most cases, it's
always a good idea to have a little extra room. Our
Compression Type Clamping Bars (for example) are made
with an ½" shorter front bar.
This way the ends are finished, not just chopped off. Two
inches is just a ball park figure.. you can go as much as 4
or 5 inches if you like.. As long as you center your guilt or
wall hanging, everything should look fine.
We at Robinson's Woodcrafts
have made it a top priority to respect and protect the
security of our customers.
You can be absolutely
assured that when you shop with us here at Robinson's
Woodcrafts.com, all your personal Data is safe and
encrypted, using the industry standard SSL encryption
technique. When you click on the credit card payment option
in our shopping cart, you will be taken to a secure web
All credit card transactions are processed
through our own authorized credit card terminal, using the
latest encryption technology. Customer credit cards will be
billed from Robinson's Woodcrafts.
com or any of it's affiliates never rent, sell or otherwise
distribute any information about our customers. This includes
any personal data, and e-mail address.
We DO NOT SUPPORT SPAM
IN ANY FORM. We do however add those who place
orders with us to our own e-mailing list. You can always ask
to be removed.
Furthermore, we make no attempts to
track your visits to our web site nor do we make any attempts
to gather any type of data from your computer - personal or
otherwise. We believe your privacy should be honored.
Our Return Policy:
you choose to return an item
for any reason, Robinson's Woodcrafts offers returns
for items 30 days within the orders ship date.
Return Policy is simple.
You may return your
merchandise for a FULL REFUND up to 30 days within the orders
ship date, excluding original shipping charges
and handling fees. All return must be
reported within 10 days of
receiving your merchandise. Item must
be returned in it's original condition (not previously
assembled, obviously used or abused) Shipping charges,
Handling fees and Custom Orders are not refundable. A
25% restocking fee may apply on some items. (i.e. Custom
orders, refused items or wrong item ordered.)
Re-box the item /items
in the same box that was used to ship it to you. Please
re-pack securely, filling extra room around items with
packing foam. Secure tightly with packing tape. Please
Note, any item being returned without foam, may not receive a
Please include the packing list or the note
with the returned item.
Item(s) being returned
Reason for returning (not
necessary but appreciated)
Contact information name
& phone #
If you would like to
reorder another item, include the item # and quantity
your item, we will have to contact you to arrange
a REFUND. All Refunds must be credited back to the
original credit card used to purchase that
items. We do not keep Credit card numbers on file.
Refunds are usually done
within 48 hours. An e-mail will be sent to tell you that it
has been done and a total refunded.
If you have any
questions, Please feel free to contact us.
Do we accept CHECKS or MONEY ORDERS?
Yes! We do accept Checks and Money
due to the customers forgetting to send in there checks and
money orders we stopped taking them though our secure
All order placed with (paying by check) option will not be
completely processed and shipped until the check has been
received, and clears our bank. If you really must pay by
check, just check the Calling with card number option and
then call us and let us know what you would like to order and
how you would like to pay. Our preferred payment is by Credit
card and this is the fastest way to get your order.
How are your racks fastened to the wall?
of our Compression type Quilt Bars and shelves are designed
with "Steel Keyhole Hanger". These steel hangers are
installed with screws and have holes drilled though
them to help with marking the spot on the wall to hang your
Place your rack on the
wall where you would like to hang it, stick a nail or
something pointy though the holes where the Steel Hangers
are, mark the wall. Using a Sheet Rock #8 1½"
course thread sheet rock screw. Place the
screws at these locations. Then hang your quilt on the Quilt
Rack and then hang your rack by placing the keyhole hangers
over the screws.. Some of our racks also come with Holes and
Buttons for easy hanging. In this case. remove the buttons
and put screw through hole into wall and then replace button.
install this anchors, Tap the molly
into the hole until the head is flush with the drywall.
Molly's have metal "teeth" that grip the drywall, and it is
important these teeth are firmly embedded. Then turn
the molly's screw clockwise. This pulls the base of the
molly towards the inside of the wall while expanding the
metal legs. A tip... though most molly screws have a
combination Phillip's/slotted head, use a slotted
screwdriver... the Phillips may slip and cause damage to the
wall! Stop screwing when you feel strong resistance and
the top of the molly has pulled tightly against the wall.
The graphic (left) shows what you can't see... inside the
There is a pliers-like tool
known as a molly setter that can be used to expand
molly's without the use of a screwdriver. The tool
pulls the screw head straight out, expanding the legs.
This tool is a real time saver for a pro, but is somewhat
expensive for the weekend molly installer! The graphic
to the right shows NH wasting another molly during a
demonstration. Oh... the humanity!
recommend using an self drilling E-Z Anchor ® Drywall
Anchor by Builder. Found at your local Home Depot.
Size: 50 Lbs.
To install these
anchors, it is advisable to first
use an awl to punch a small hole the size of the "point" in
the drywall. Though they are designed to be
"self-starting", providing this starter hole will give you a
more accurate installation. Then screw the anchor into the
drywall with a Philip's head screwdriver until the head is
flat against the wall surface. These can also be
installed with a screw gun or a regular power drill with a
screwdriver attachment. The surface of the drywall may
distort, tear or slightly "buckle" as the anchor is
installed... this is perfectly normal and to be expected.
As you can see from the
graphic (left), the pointed end of the metallic version
spreads open in the wall when a long screw is installed.
This spreading does not add any strength to the anchor... the
points are just getting out of the way of the screw! In
fact, the points can be broken off before installation if
less penetration into the wall is desired. You would need to
pre drill a slightly larger hole for the large threads to
grab the drywall, however.
anchors are available in both nylon and metal. In my
opinion, forget about the nylon type. They are not very
sturdy and are more likely to break when installed than the
metal ones. The price difference is so slight that I
don't understand why they are manufactured. I guess
(choose one) either someone else likes them OR there is
always a market for a cheaper product!
How strong are
threaded anchors? They have somewhat more holding strength in
drywall than plastic expansion anchors... what doesn't... but
not a lot more. Probably about double the strength...
up to 15 lbs. to 25 lbs. on a good day. Over all, they
are meant for the same, non-critical light-duty hangings as
plastic expansion anchors, and shouldn't be relied on in
bolts are also for hollow walls and heavy objects. First
the hole, the "wings" are pushed into the hole, they expand
once inside the wall and as you tighten in on the screw the
wings are pulled up tight against the backside of the wall.
do I order a Oak Quilt Rack, It isn't listed?
you click on the down arrow to the right of the description.
You will find it listed there.
Do we ship to Canada?
If you're on the Canadian side
of the border and thinking of shopping with us, you find this
info helpful before you place your order with us
and Priority Rush Policy's.
Due to the amount of
orders coming in and the limited time and product
instituted a order rush policy. We ask that only
those customers that need there order by a certain
use this option. We reserve the right to stop
taking Rush and Priority Rush orders at anytime
due to time restraints. Please remember~ We custom make
almost every order so we can't stock all sizes.
ordering: Just place it and let us know when you
need it by. We do our best to accommodate your request.
(RUSH) order are excepted most of the time, when
time allows. These orders are shipped in
15 working days
or sooner. Most Rush order ship in 6 to 12 days. This is a
Rush orders are guaranteed to ship with in 5
business days, not counting the day you place your
order or the shipping is free. Whitewash may take
6 days. Many ship within just a few days. Priority
Rush is $15.00 per item,
and two or more
large item's per order may be more.
per order. To add Priority Rush to your shopping
We reserve the right to stop taking Rush and
Priority Rush orders at anytime due to time
Do you put Plate Grooves on
your Quilt Racks and Shelves.
All Quilt Racks and Shelves over 23" come with
a Plate Groove. If you would like a Plate Groove on a
shorter item, the cost is only .$.75
Why we do
not a-line the hanging holes to the 16" or 24" studs in your
We have been doing woodworking for the past 25 years, and
making Quilt racks for the last 10 years. During all this
time, after making everything from Shelves, candle sconces,
calendars, shadow boxes, peg racks and yes, Quilt rack and
hangers, we have found that no matter where we put the
hanging holes or fasteners. When you go to hang it on a wall
in your home, you probably will not find a stud or both studs
to hang your item. You usually put the item where it looks
the best in the room, with no regards to where the studs are
located inside the wall. So with that said, this is why we do
not locate our hanging holes or fasteners at 16”, 18, 24”
centers on our products. If you feel you need this, just ask,
we’ll be nice a do it for you.
.How do I get your web
site to show me the prices?
On our web site at
you are given the opportunity to click and pick from varies
options to get the final item price. These options are
primarily the same for each quilt related item. The options
are Length, Wood Type, Stain Color, Heart Cutout, and
Quantity. By selecting from these options, you will see the
final product price displayed in the box below it. By
changing these options you will change the price. You can
click on Add to Cart to order or you can click on Clear All
to reset the options and start over. You may also notice that
if you click and pick from the stain colors, the stain color
If you do not
see the above mentioned options in your browser, please don't
hesitate to contact us for assistance. You may also call us
for assistance at (503)829-5544.
How far do
the Quilt Ladders come out at the bottom from the Wall?
the Top and bottom are trimmed to make them fit better
against the wall. This trimming CAN be adjusted to meet your
needs. Just let us know your measurement restrictions and
we'll do our best to meet them.
below are approximent and are used as a guide.
Ladder comes with 3 rungs unless the extra bottom rung is
added. 14" from wall at bottom
60" Tall Ladder comes with
4 rungs unless the extra bottom rung is added. 16" from wall
72" Tall Ladder comes with 5 rungs unless the
extra bottom rung is added. 18" from wall at bottom
Tall Ladder comes with 6 rungs unless the extra bottom rung
is added. 20" from wall at bottom
96" Tall Ladder comes
with 7 rungs unless the extra bottom rung is added. 22" from
wall at bottom
Hit your back button to
return to quilt ladder page.
What is the difference between With-Knobs and With-Out?
What is the difference
between, With knobs or With-Out? Good Question, One that we
answer about 10 times per week. Most customers feel
With-knobs, like the older country traditional look, while
the Knob-less customers like the more modern look. The choice
is yours to make. At no time, do you need to put holes in
your quilt to hang them using either method. Usually when
this option is available, there are two parts that are going
to be held together to create the compression to hold your
quilt or textile. We call these two parts the Front and Back.
With the Knobs Added (With Knobs) we add a hanger bolt to the
knobs. These hanger bolts are then placed through holes in
the Front part and then into crown bolts in the Back part.
When you tighten the knobs, it compresses your quilt. Now
With-Out the knobs (Knob-less), we don't drill through the
Front part, but instead we add a Boat Barrel Nuts insert into
the Back of the Front part. We the insert a short Phillips
head bolt completely through the Back part into these Barrel
nut inserts. These bolts are then tightened from the back to
create the compression. Simple slip the quilt about ¾ of inch
between the Front and Back part & tighten to hang.
What size of quilt hanger / rack would you suggest for a king
It is really tough to say, due to the
different borders and fringes applied to allot of quilt
patterns now days. Below are a few guide lines.
Sizes of standard mattresses:
|| 60" x
|Below are the
range of quilt sizes that will fit the different
standard size beds.
Between 66" and 80" wide. 89" to 108" in length.
Between 80" and 96” wide. 89" to 108" in length.
Between 88" and 102" wide. 94" to 113" in length.
Between 104" and 120" wide. 94" to 113" in length.
Do you give Military Discounts?
It is our pleasure to offer All Active Duty, Retired, Guard
Members and Reserves a 10% Discount on all orders. Please
contact us by e-mail or phone to get a 10% military
discount code. If we are currently have a sale, That sale
over-rides that discount.