Questions Questions Questions 

Shipping and Tracking
How can I track my order?
How long am I going to have to wait until I see my order?
Do you ship to APO's (Military Bases) address?
Do we ship to Canada?
Why does my order come UPS 3-day select?
Rush Order and Rush Priority Orders?

Company Policies and Information and Sales
Our Privacy Policy
Our Return Policy
Wholesale Inquiries
Do we accept CHECKS or MONEY ORDERS?
Rush Order and Rush Priority Orders?
Do you give Military Discounts?

Products
What is the difference between Pine and Oak?
Do you ever use other woods, like Cherry or Maple?
Why do you recommend 2" more on my Quilt Rack?
What size of quilt hanger / rack would suggest for a king size quilt?
How are your racks fastened to the wall?
Why we do not a-line the hanging holes to the 16" or 24" studs in your homes walls.
How do I order a Oak Quilt Rack, It isn't listed?
Do you put Plate Grooves on your Quilt Racks and Shelves.
Quilt ladder distance from wall at the bottom?
What is the difference between With-Knobs and With-Out?

Stains and Finishes
Special stain's and or colors
What if I would like to mix stains?
What kind of CLEAR COAT did you put on my rack.?
How to wash and store your Quilt

Custom Orders
Hearts~ Do I have to have them on my order?
Custom Quilt Rack Sizes?
What size of quilt hanger / rack would suggest for a king size quilt?

Web Site
How do I get your web site to show me the prices?


Woodworking Jokes - When you need some humor!

Question:
I enjoyed looking at all of your products. I am always looking for wooden crafts to buy. I currently live overseas, but have an APO AE (military) address which is considered shipping to New York. Will this be a problem?

Answer:
APO, AE, FPO, AP and Puerto Rico Shipping and Handling Rates

For the fastest and most economical service we ship all APO, AE, FPO, AP and Puerto Rico orders by U.S Insured  mail. For your protection we insure every order, therefore, an additional insurance charge of $2.00 for every APO, AE, FPO, PR Orders.
 

Question:
I love the look of Pine and Oak... but do you ever use any other kinds of Wood? Like Cherry or Maple?

Answer:
Sure we do! The price for cherry is about 4 times the price of Oak. Maple is about the same price as Oak. We have a warehouse full of different woods. Our web site will soon reflect all those woods soon.

Question:
I don't like Hearts! I love your shelves, but the hearts have got to go! Can I order them with out hearts? ~Please~

Answer:
Sure you can. Just ask. We don't have to cut the hearts out, if you don't want them. We love to make you happy, and No Hearts it is!

Question:
Ok, I've just placed a large order for some Quilt Racks. How long am I going to have to wait till I see my order?

Answer:
Depending on the time of year.. and if we're at shows. Most orders go out within a few weeks.. some sooner, some longer. If you need something sooner. Just let us know. We'll try our best to get it to you ASAP.  When we receive your order we will email you with an updated estimated time for shipping your order out. When we send out each order, we'll send out an  E-Mail to let the customer know the total charged and the UPS or USPS tracking number.

Question:
Do you ever use any other kinds of stains?

Answer:
We can do anything when it comes to stains. However~ it is becoming very time consuming to try and match everyone's special color requirements. Please try to keep your colors consistent. We can try and match.. but it might cost you. Click here Stain Colors to go to that page.

Question:
What if I would like to mix stains?

 

Question:
I have an order currently in with you. Once it is shipped, how can I track my order?
Rachel

Answer:
Within the first 24 hours after your order is shipped, our Shipping dept (me) will send you an e-mail. In this e-mail will be the total charged to your credit card, a tracking number and a link to UPS's package tracking page.

Question:
Why did my order come UPS 3-day select?  I didn't ask for it and it must have cost more to ship?

Answer:
Actually, if your order came "UPS 3- day select", that was the cheapest way for it to ship. Al lot of time, specially with over-sized items like 72"-84" and 96" clamping quilt bars. United Parcel Service for some reason or another charges less to ship something over-sized by 3-day select than normal ground. Don't call them~ They might fix it.

Question
What kind of Clear coat did you put on my rack.?

Answer:
The clear coat finish we use is Bulls Eye Shellac by Zinsser.   It is an All-natural, non-toxic, very durable finish,  works great to protect your prized quilt or wall hanging. UV resistant and non-yellowing,  it is absolutely safe to use on children's toys. Currently we only offer the Clear finish, which has a faint, golden cast that is much lighter then other finishes.
Please Note: Currently this is an added option not yet added to each item. Please go to the Finish's Page to add Clear Coat.

Question:
Ok! I'm sold, I have a gift shop and would like to put some of your items in my store. Do you sale Wholesale to shops?

Answer:
Good Question. One not easily answered! We can only sell wholesale when time allows. That means if it is Christmas time, or we're busy you might have to wait a while to get your order. We always have one or two wholesale order in at one time.. They usually wait about 8 week. All you can do is call. But the answer is Yes~ we do sale wholesale.
 

Question:
What is the difference between Pine and Oak?

Answer:
Oak is al lot Harder, and accepts stains better. Pine is soft and mares easier, plus it sometimes doesn't stain evenly.

 

Question:
Why do you recommend 2" more on my Quilt Rack?

Answer:
In most cases, it's always a good idea to have a little extra room. Our Compression Type Clamping Bars (for example) are made with an ½" shorter front bar. This way the ends are finished, not just chopped off. Two inches is just a ball park figure.. you can go as much as 4 or 5 inches if you like.. As long as you center your guilt or wall hanging, everything should look fine.
 

Question:
Our Privacy Policy:

Answer:
We at Robinson's Woodcrafts have made it a top priority to respect and protect the security of our customers.

You can be absolutely assured that when you shop with us here at Robinson's Woodcrafts.com,  all your personal Data is safe and encrypted, using the industry standard SSL encryption technique. When you click on the credit card payment option in our shopping cart,  you will be taken to a secure web page.
 
All credit card transactions are processed through our own authorized credit card terminal, using the latest encryption technology. Customer credit cards will be billed from Robinson's Woodcrafts.

Robinson's Woodcrafts. com or any of it's affiliates never rent, sell or otherwise distribute any information about our customers. This includes any personal data, and  e-mail address.

We DO NOT SUPPORT SPAM IN ANY FORM.   We do however add those who place orders with us to our own e-mailing list. You can always ask to be removed.
 
Furthermore, we make no attempts to track your visits to our web site nor do we make any attempts to gather any type of data from your computer - personal or otherwise. We believe your privacy should be honored.
 

Question:
Our Return Policy:

Answer:
Effective: 09/15/03
Should  you  choose  to  return  an  item  for  any reason, Robinson's Woodcrafts offers returns for items 30 days within the orders ship date.

Our Return Policy is simple.
You  may return your merchandise for a FULL REFUND up to 30 days within the orders ship date,  excluding  original shipping charges and handling fees. All  return  must  be  reported  within  10  days  of  receiving  your merchandise.  Item  must  be  returned in it's original condition (not previously assembled, obviously used or abused) Shipping charges, Handling fees and Custom Orders are not refundable.  A 25% restocking fee may apply on some items. (i.e. Custom orders, refused items or wrong item ordered.)

Re-box the item /items in the same box that was used to ship it to you.  Please  re-pack  securely, filling extra room around items with packing  foam. Secure tightly with packing tape. Please Note, any item being returned without foam, may not receive a full refund.
Please include the packing list or the note with the returned item.

Customer name
Order #
Item(s) being returned
Reason for returning (not necessary but appreciated)
Contact information  name & phone #
E-mail address

If you would like to reorder another item, include the item # and quantity desired.

Upon  receiving  your  item,  we will have to contact you to arrange a REFUND.  All Refunds must be credited back to the original credit card used  to  purchase  that  items.  We do not keep Credit card numbers on file.

Refunds are usually done within 48 hours. An e-mail will be sent to tell you that it has been done and a total refunded.

If you have any questions, Please feel free to contact us.
 

Question:
Do we accept CHECKS or MONEY ORDERS?

Answer:
Yes!   We do accept Checks and Money orders.
 But due to the customers forgetting to send in there checks and money orders we stopped taking them though our secure shopping cart.  All order placed with (paying by check) option will not be completely processed and shipped until the check has been received, and clears our bank. If you really must pay by check, just check the Calling with card number option and then call us and let us know what you would like to order and how you would like to pay. Our preferred payment is by Credit card and this is the fastest way to get your order.

Question:
How are your racks fastened to the wall?

Answer:
Most of our Compression type Quilt Bars and shelves are designed with "Steel Keyhole Hanger". These steel hangers are installed with screws  and have holes drilled though them to help with marking the spot on the wall to hang your rack.

Examples of Hanging Hardware


 Place your rack on the wall where you would like to hang it, stick a nail or something pointy though the holes where the Steel Hangers are, mark the wall.  Using a Sheet Rock #8 1½" course thread sheet rock screw.  Place the screws at these locations. Then hang your quilt on the Quilt Rack and then hang your rack by placing the keyhole hangers over the screws.. Some of our racks also come with Holes and Buttons for easy hanging. In this case. remove the buttons and put screw through hole into wall and then replace button.
 

To install this anchors, Tap the molly into the hole until the head is flush with the drywall.  Molly's have metal "teeth" that grip the drywall, and it is important these teeth are firmly embedded.  Then turn the molly's screw clockwise.  This pulls the base of the molly towards the inside of the wall while expanding the metal legs.  A tip... though most molly screws have a combination Phillip's/slotted head, use a slotted screwdriver... the Phillips may slip and cause damage to the wall!  Stop screwing when you feel strong resistance and the top of the molly has pulled tightly against the wall.  The graphic (left) shows what you can't see... inside the wall.
There is a pliers-like tool known as a molly setter that can be used to expand molly's without the use of a screwdriver.  The tool pulls the screw head straight out, expanding the legs.  This tool is a real time saver for a pro, but is somewhat expensive for the weekend molly installer!  The graphic to the right shows NH wasting another molly during a demonstration.  Oh... the humanity!

We recommend using an self drilling E-Z Anchor ® Drywall Anchor by Builder. Found at your local Home Depot. Size: 50 Lbs.
To install these anchors, it is advisable to first use an awl to punch a small hole the size of the "point" in the drywall.  Though they are designed to be "self-starting", providing this starter hole will give you a more accurate installation. Then screw the anchor into the drywall with a Philip's head screwdriver until the head is flat against the wall surface.  These can also be installed with a screw gun or a regular power drill with a screwdriver attachment.  The surface of the drywall may distort, tear or slightly "buckle" as the anchor is installed... this is perfectly normal and to be expected.  

As you can see from the graphic (left), the pointed end of the metallic version spreads open in the wall when a long screw is installed.  This spreading does not add any strength to the anchor... the points are just getting out of the way of the screw!  In fact, the points can be broken off before installation if less penetration into the wall is desired. You would need to pre drill a slightly larger hole for the large threads to grab the drywall, however.

Threaded drywall anchors are available in both nylon and metal.  In my opinion, forget about the nylon type.  They are not very sturdy and are more likely to break when installed than the metal ones.  The price difference is so slight that I don't understand why they are manufactured.  I guess (choose one) either someone else likes them OR there is always a market for a cheaper product!

How strong are threaded anchors? They have somewhat more holding strength in drywall than plastic expansion anchors... what doesn't... but not a lot more.  Probably about double the strength... up to 15 lbs. to 25 lbs. on a good day.  Over all, they are meant for the same, non-critical light-duty hangings as plastic expansion anchors, and shouldn't be relied on in critical applications.

Toggle bolts are also for hollow walls and heavy objects. First the hole, the "wings" are pushed into the hole, they expand once inside the wall and as you tighten in on the screw the wings are pulled up tight against the backside of the wall.
 

Question:
How do I order a Oak Quilt Rack, It isn't listed?

Answer:
If you click on the down arrow to the right of the description. You will find it listed there.

Question:
Do we ship to Canada?

Answer:
Yes! If you're on the Canadian side of the border and thinking of shopping with us, you find this info helpful before you place your order with us

Question:
Our Rush and  Priority Rush  Policy's.

Answer:
Due  to the amount of orders coming in and the limited time and product Quality  concerns.  We have
 instituted a order rush policy. We ask that only those customers that need there order by a certain
 date, use this option. We  reserve  the right to stop taking Rush and Priority Rush orders at anytime due to time restraints. Please remember~ We custom make almost every order so we can't stock all sizes.

Normal ordering:  Just  place it and let us know when you need it by. We do our best to accommodate your request.

Normal  (RUSH)  order are excepted most of the time, when time allows. These orders are shipped in
15 working days or sooner. Most Rush order ship in 6 to 12 days. This is a free service.